Erik Luts, Chief Innovation Officer at KBC Group summarised the developments as follows: 'We want to give our clients the best and most user-friendly and secure experience with the many opportunities PSD2 presents, and to use those opportunities in a proactive and assertive manner. We are, therefore, delighted to see that our clients have enthusiastically embraced the multi-banking function in our mobile banking app and that we can boast so many users after just a couple of weeks. At the same time, clients also recognise us as being a leader in financial services. It remains our aim to continue offering our clients the best possible user experience through further innovation and by developing new, client-focused solutions that will make life easier for them.'
KBC also asked the first wave of users about their experiences and whether they had any suggestions, a selection of which are provided below:
- 'Well done. Having the opportunity to check my different accounts from a single app is exactly the type of forward-looking approach I want from my bank. And that makes things easier for me. It would be great if the same function was provided in KBC Touch.'
- 'I can't wait until the other financial entities where I'm a client get involved too. Great work!'
What other events are on the PSD2 calendar at KBC this year?
- By this summer, clients will be able to use KBC Mobile to make payments using accounts held at other banks. This was also one of the suggestions that users passed on to KBC.
- Other entities of the KBC group in Central Europe and Ireland are set to follow suit later this year based on the experiences of rolling out the multi-banking app in Belgium.